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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thecraftyhive.bh@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thecraftyhive.bh@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thecraftyhive.bh@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

At the Crafty Hive, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our policy below for details on how to return an item and request a refund.

1. Eligibility for Returns

You may return products if:

The item is damaged, defective, or incorrect upon delivery.
The product is unopened, unused, and in its original packaging.
The return request is submitted within 24 hours of receiving the order.

Important: For hygiene and safety reasons, opened or used skincare, cosmetic, or fragrance products are not eligible for return unless they are defective.

2. Non-Returnable Items

The following items are not eligible for return:

Opened skincare or cosmetic products
Personalized or custom-made perfumes
Gift cards and promotional items
Products damaged due to misuse or negligence

3. Return Process

To initiate a return:

Contact our Customer Service team at the crafty hive.bh@gmail.com or call +973-33986017 within the same day.
Provide your order number, reason for return, and photos (if the item is damaged or incorrect).
Our team will guide you through the return process and arrange for item collection or ask you to ship the product back to our address.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be issued to the original payment method.
Refunds are typically processed within 7–10 business days.
Shipping charges (if applicable) are non-refundable, unless the return is due to a shipping error or defective product.

5. Exchange

If you received a defective or incorrect item, we will gladly send a replacement at no extra charge, subject to product availability.

6. Cancellations

Orders can be cancelled if requested before dispatch. Once an order has been shipped, it can only be returned after delivery, following the standard return process.